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service when consumers choose air conditioning an important consideration.
consumer complaints increased as the air-conditioning hot and Zhongshan CASE statistics
question one: do not try machine after installed
who lives in Blue Wave Bay, PEI in May of this year Miss appliance stores in a large 1,500 yuan in the flower buy a domestic brand air conditioner. Less than a week after payment, merchants will be sent home and complete air conditioning installation. But then the weather is not too hot, Ms. Pei has not switched to use.
6 early years she came to visit a friend you want to test the effect of lower air-conditioning, who knows the boot about an hour, the room temperature did not drop once. Air conditioning fan is blowing wildly, and the noisy air conditioning. Miss Pei seller demands immediate telephone call to door service. Two consecutive visits to the businesses, do not solve the problem, leaving a final maintenance staff \
Zhongshan CASE Zhang Yong, director of consumer guidance, he said, must be on the spot to remind consumers to test air-conditioning installation, until the consumer satisfaction. According to the regulations, product performance problems occur, can be returned within 7 days, can be a replacement within 15 days, but these are the products sold from the date, so consumers must understand the product performance as soon as possible. In addition, the state has also developed the installation of air conditioning related standards, no air-conditioning is installed in accordance with standard air conditioning failed.
question 2: sending machine installed Procrastination
in May of this year’s Miss Hou Xiaolan, a electronics store in the town purchased a variable frequency air-conditioning, while on-site registered to the old exchange New. Business commitments delivered to your door within 24 hours and install, but a week later, after Miss Hou many urge, the installer was home to air conditioning installed. This should be within seven days of the TM to process paperwork,GHD Hair Straighteners, and now after more than two months, stores did not come to Jiujia Dian has also been taken away, Miss Hou proposal to move past their old machines, but the other party was rejected for various reasons. Miss Hou can only help the Consumer Council.
Director Zhang said, delivery, installation Procrastination is more consumer complaints than the problem. Mainly due to the month of concentrated air conditioning sales, and manufacturers to install due to understaffing. He said that although there are objective reasons for manufacturers, but must comply fully with this obligation to inform consumers as soon as possible, otherwise this will only damage their business reputation.
question three: maintenance of air conditioning arbitrary charges
Shiqi of Mr. Cao bought one last year, the recent air quality issues. Since the warranty period is still, Cao called the maintenance of the brand phones. Mr. Cao was soon sent to the other house. After a repair, Cao’s air conditioning was finally back to normal. The maintenance staff are Mr. Xiang Cao ask for \Mr. Cao that the maintenance of air conditioning is still in the warranty period should not be charging any fees,Kiss Limited Edition GHD IV Styler, refused to pay, but the other insisted request. Mr. Cao said that complaints to the Consumer Council,Gold GHD IV Styler, only give up the other side.
Director Zhang to remind consumers should pay attention to \within, consumers need to pay. To \maintenance services. Consumers should consult a clear time of purchase.
analysis: service outsourcing is a major factor
with industry analysts, the main reason for this situation is due to outsourcing due to after-sales service. It is understood that most of the vendors are the installation and maintenance services to outsource, the outsourcing units usually employ a number of temporary installers, plus business is strong, so the quality is difficult to guarantee.
While outsourcing is difficult to control, but most vendors are of the view that these workers into the enterprise to conduct unified management is unrealistic. Some manufacturers may say: \regular dealers to buy, choose the high credibility, strong production capacity and sale of brand protection, promotion of products for the discount must be cautious.
2. Air home, be sure to pay attention to the product name, model and other packaging logo are complete, while paying attention to keep it all kinds of evidence.
3. On-demand purchase of a rational treatment of all kinds of publicity.
4. Select the formal installation of the operator.
5. On the purchased product must be in time trial machine, early detection of problems so that missing three bags.
6. In the air-conditioning, the consumers have the obligation to remind the installer to their personal safety and installation quality.
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